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Terms & Conditions

1. General information

en.minus.dk is owned and run by Minus A/S with CVR number 20853549 and is registered in Denmark with the following address:

Minus | Redefined Fashion
Nygade 111
7430 Ikast 
Denmark


When you make a purchase on www.minus.dk, you accept the terms and conditions below.
 

2. Placing an order

To make a purchase on en.minus.dk, you must be 18 years old and have a valid payment card that we accept. If you are not 18 years old, you can still make a purchase, but you must be granted permission from a parent or a legal guardian.

If you are under the age of 18 and you make a purchase without permission from a parent or a legal guardian, Minus A/S disclaims all responsibility, as it is stated above that the purchaser must be 18 years of age or have a parent’s or a legal guardian’s consent to make a purchase on en.minus.dk.  

When you place an order at en.minus.dk, you submit some basic information, including your name, billing address, delivery address, e-mail address and phone number. 

Minus A/S stores your information in accordance with our Personal data policy, as stated below in paragraph 9.

Immediately after submitting your order, you will receive an order confirmation email.

When we have accepted your order, you will receive an invoice on your e-mail, which constitutes a binding agreement between you and Minus A/S.

For your information, the order confirmation is not an invoice and the purchase is not final before you have received an invoice from us.

Please check your spam folder to ensure that our mail has not been filtered. 
 

3. Prices & payment

When shopping at en.minus.dk you will get information about the price in total including delivery costs before you reach the final confirmation. 

All prices indicated on en.minus.dk are inclusive danish VAT, which is currently 25 %. 

We reserve the right to change prices without notification due to increased costs or as a result of a general development in retail prices.

We receive the following payment cards: Dankort, Visa, Visa Electron, Mastercard and Maestro.

All your account details are encrypted and transmitted through a secure payment method. We use Nets payment as our certified partner.

Your card will be debited once we have shipped your order from our warehouse.
 

4. Delivery 

We use GLS as courier to ship your parcel.

PLEASE NOTE THAT DUE TO THE CORONA CRISIS, GLS HAS LIMITED DELIVERY TO SEVERAL COUNTRIES. CLICK HERE FOR THE LATEST UPDATE FROM GLS.
 
In some countries you only have 1 of the following delivery options:

4.1. Delivery to your private address

4.2. Delivery to your work place

4.3. Pick up at a parcel shop near you 

If you order before 12 midday, we will ship your order the same day.
 
From dispatch, you can expect to receive your order within approximately:

Denmark: 1-2 workdays

Other countries: 2-5 workdays

We define working days as monday to friday, but exclusive of holidays. During sales, the delivery time may be longer.
 
On your invoice, there is a track and trace number that you can use to track your package with. You can view the status of your package on www.gls-group.eu.
 
We only show products that are in stock, but should we for some reason not be able to deliver your product or should the product be delayed for other reasons, we will let you know as soon as possible. 

Shipping costs

Shipping costs to delivery adresses in Denmark (Greenland and the Faroe Islands excluded) are free for purchases above 55€. For orders below 55€ we charge 5€ in shipping costs.

Shipping costs to all other countries are calculated in relation to which country is sent to and will be calculated BEFORE your final order confirmation.

Free delivery

Free delivery on orders above €100 to the following countries:

Belgium, Finland, France, Ireland, Italy, Germany, Latvia, Luxembourg, Netherlands, Norway, Switzerland, Spain, Sweden, Austria


NOTE: SHIPPING to NORWAY

Minus A/S holds all costs associated with customs clearance of goods shipped to Norway. Thus, no additional costs will occure other than shipping costs.


NOTE: SHIPPING to the UK

Due to the UK's withdrawal from the EU, we are unfortunately no longer able to ship goods to the UK.

 

5. Returns

When returning an item, you will have to pay the shipping costs yourself. The item must be returned in original packaging, in the same condition as on receipt and the hang tag must not be cut off. The item must not be characterized by being used other than to determine whether size and fit are as expected. Any fragrance traces from perfume, makeup smear etc. will cause a significant deterioration in the value of the goods upon return which will be deducted the amount refunded.

To return an item, you must inform us within 30 days after you have received your product. Refusal to receive a package upon arrival is not qualified as a rightfully return and we reserve the right to charge you an amount to cover any additional costs that we may have in regards to your withdrawal.
 
We must receive your product no later than 30 days. If the deadline, however, is a public holiday, a saturday or a sunday, the new date will be the following working day.

We offer extended returns on Christmas presents, which can be returned until 31st January the following year.
 
When you return your package to us, you must fill out and include the return form that came with your package. If you need a new return form, you can click here and download a new return form.
 

Return your package to:

Minus | Redefined Fashion
B2C stock, Nygade 109A
7430 Ikast 
Denmark
 

Return in Denmark:

Please note that once you have returned your parcel at a GLS parcel shop, it can take up to 14 days for us to process your return and refund the amount of money corresponding to your order. 
 

6. Your rights as a customer

According to danish law, you are covered by a legal two-year manufacturing guarantee.

If you wish to make a complaint, you must do so within a reasonable time frame and latest within two months. 

If your complaint regards a defect in a product, we advise you to contact us at customerservice@minus.dk as soon as you have found the defect, to shorten the processing time for your claim. 

If we assess the claim to be justified, you will get a free return label.

When you send your package back to us, you must fill out and include the return note that came with your package. (If you need a new return note, you can print one by using this link)

 

7. Disclaimer of liability

Minus A/S does not make any warranties in regards to the accuracy of the information on the website and neither has no liability if products are sold out. That said, we do, naturally, attempt to make the content and material on the website correct, up to date and in compliance with respective laws. If you find any information to be irregular, you are always welcome to contact us. 

We can furthermore change the content on the website at any time and we are not entitled to give you preceding notice of this. We therefore suggest you to revise our terms and conditions when you use our site. 

Minus A/S is neither liable for any loss nor damage from use of the website.

 

8. Copyright and link to third party websites

All the elements on the website are protected by copyright and are property of Minus A/S. The information can, therefore, only be used with permission from Minus A/S.

If we link to a third party website, Minus A/S cannot make any guarantees not be held liable for the content posted on the third party website.

We merely provide the links for your utility, but if you choose to visit a third party website, it is at your own risk.

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